Last Updated: 15th December 2025

At VEDASRI FOODS, we value your trust. We certainly do not sell your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us via our website, mobile applications, offline sales channels, or B2B partnerships.

By visiting our platform or purchasing our products, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our website.

1. Information We Collect

We collect information to provide you with fresh products and efficient service. This includes data you provide directly and data we collect automatically.

A. Information You Provide (D2C Customers)

When you place an order, or contact us, we collect:

• Personal Details: Name, email address, mobile number, delivery address.
• Payment Information: While you pay via our gateway, Vedasri does not store your credit/debit card numbers or UPI PINs. All financial data is processed by secure third-party payment gateways.
• Preferences: Dietary preferences or feedback you share with us.

B. Information You Provide (B2B Partners & Distributors)

For our wholesale, retail, and corporate partners, we may collect additional business-related information:

• Business Details: Company name, GSTIN, PAN card details, FSSAI license number.
• Contact Persons: Names and direct contact details of procurement managers or owners.
• Financials: Bank account details (for vendor registration/refunds) and credit references (if applicable).

C. Information Collected Offline

If you interact with us at food exhibitions, trade fairs, or through our sales representatives:

• We may collect physical business cards, fill out enquiry forms, or take digital notes of your contact details.
• This data is digitized and treated with the same privacy standards as online data.

D. Automated Information (Cookies & Tech)

When you visit our website, we automatically collect:

• Device Info: IP address, browser type, device model, and operating system.
• Behavior: Pages you viewed, time spent on the site, and the items you added to your cart but didn't buy.

2. How We Use Your Information

We use your data to "get the job done" and improve your experience. Specifically:

• Order Fulfillment: To process, pack, and deliver your orders (D2C & B2B).
• Communication: To send order confirmations, shipping updates, and invoices via Email, SMS, or WhatsApp.
• Customer Support: To resolve queries, handle complaints, or process refunds.
• Marketing (With Consent): To send you offers on new products. You can opt-out at any time.
• B2B Relationship: To verify business eligibility, manage credit cycles, and supply chain logistics.
• Legal Compliance: To comply with FSSAI norms, GST filings, and other Indian laws.

3. Sharing of Information

We are honest about who sees your data. We never sell your data to third-party data brokers. We only share it with:

• Service Providers:
• Logistics Partners: to deliver your package. They need your name, address, and phone number.
• Payment Gateways: To process secure transactions.
• IT & Marketing Partners: who help us send you updates.
• Legal Authorities: If required by Indian law, court order, or government agency.
• Business Transfers: If Vedasri Foods merges with or is acquired by another company, customer data will be one of the transferred assets.

4. Data Security

We take data safety seriously.

• Our website is scanned regularly for security holes and known vulnerabilities.
• We use SSL (Secure Socket Layer) encryption to protect your personal information during transmission.
• Access to your personal data is restricted to employees who need it to do their jobs (e.g., dispatch team).

Disclaimer: While we work hard to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Cookies Policy

Cookies are small files that a site transfers to your computer’s hard drive. We use cookies to:

• Remember items in your shopping cart.
• Understand your preferences based on previous site activity.
• Compile aggregate data about site traffic to offer better site experiences in the future.

You can choose to turn off all cookies via your browser settings, but some features (like the Shopping Cart) may not function properly.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to fix incorrect or incomplete information.
• Opt-Out: Unsubscribe from our marketing emails/SMS by clicking the "Unsubscribe" link or replying "STOP."
• Deletion: Request the deletion of your account/data, subject to our legal obligation to retain transaction records for tax purposes.

7. Third-Party Links

Our website may contain links to other sites. These sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

8. Grievance Officer

In accordance with the Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

• Name: Ayush Nema
• Designation: Owner
• Company: Vedasri Foods
• Address: 37, P.N.B. Colony, Idgah Hills, Bhopal (M.P.) 462001
• Email: vedasrifood@gmail.com
• Phone: +91-9755123330
• Time: Mon - Sat (11:00 AM - 8:00 PM)

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated policies will be posted on this page with the "Last Updated" date.

Contact Us If you have any questions regarding this Privacy Policy, you may contact us using the information below:

Vedasri Foods

Email: vedasrifoods@gmail.com

Phone: +91-9755123330